Menu
Have questions? We’ve got answers! Our FAQ section is designed to provide you with quick and easy information on our most common inquiries. Whether you’re curious about our services, processes, or policies, you can find immediate clarity here.
For general questions, care, and service advice we are happy to share knowledge and resources. Please reach out to us 239-216-8020 or via email [email protected]. For any pool related warranty claims, those must be initiated with your Builder first. If the claim involves work Pinnacle performed, the Builder will communicate the claim information for us to inspect, repair or replace as determined.
All of Pinnacle’s warranty terms are the same, however, any pool related warranty claims are initiated directly with us. Please reach out to us 239-216-8020 or via email [email protected].
Our warranty to the Builder covers improper materials installed or workmanship performed by Pinnacle. Within the covered period, any defect will be promptly repaired at no cost to the Owner. Equipment such water pumps, heaters and other equipment are generally covered under separate manufacturer warranties. Manufacturer equipment coverages may extend beyond Pinnacle’s warranty period but generally do not cover labor costs. The warranty does not cover damages as a result of normal wear and tear, misuse, accident, or neglect and does not extend to or cover any modifications made by others to Pinnacle’s work.
Pinnacle is a certified pool and spa contractor and does not provide pool maintenance services. However, we strongly recommend the use of a professional pool service and maintenance company to perform weekly pool service for the life of the pool. Failure to use a professional service provider to maintain the pool during the warranty period may void your warranty.
Generally, pool equipment manufacturers have on-line warranty registrations. Depending on which product you have, below are registration links to manufacturers, Pentair and Jandy. Alternatively, you can fill out the provided warranty card.
https://www.pentair.com/en-us/pool-spa/education-support/homeowner-support/product-registration
No, this is a wear item.
Power button or through the controller.
For the first day, run the heater for 24 hours. The 2nd day, run the heater for 8-10 hours depending on weather overnight temperatures.
On average, 45 minutes for an electrical heat pump and 25 minutes for a gas power heater.
An electric heat pump does condensate in normal operation. To rule out a water leak, turn off the heater and after a few hours, inspect to see if water is leaking. If so, you may have a leak.
No water is flowing through the heat pump, pump is off, or bypass is turned off.
Your heater system might need refrigerant added. Contact Pinnacle’s customer service department to review your warranty plan.
A stack flu senor or the thermal regular need to be replaced. Contact Pinnacle’s customer service department to review your warranty plan.
We recommend a minimum of 8 hours a day.
Check the timer setting and check the breaker.
Turn off the electrical breaker to the equipment. Contact a professional pool maintenance company to inspect. Do not adjust, tighten or dissemble anything while the pump is running.
You may have a bad valve or require valve settings to be adjusted.
Every 3 months depending on the amount of scaling. A professional pool service company should complete this maintenance item.
Approximately halfway up the tile or skimmer.
For Florida, ¼” evaporation is average. If you are running your heater and as you use the pool, you might see additional water loss.
Once a week or as needed.
Cartridge filters should be washed once a month and generally replaced every 12 months. A professional pool service company should complete this maintenance item.
There is no warranty period for filters. Filters are maintained through periodic cleaning.
The pump basket could be full or a pump valve or an impeller might be clog.
Most common cause is the filter is dirty and needs cleaning or replacement.
No, pavers are set on masonry sand. Every once in a while, the settled areas will need to be reset.
Confirm the drain is not blocked or restricted at the outlets (ends). Correct if needed. Flush drain with garden hose to break up anything that may cause a clog.
Complete to set an appointment:
Pinnacle USA, Inc.
5909 Shirley Street,
Naples, Florida 34109
